What is the Glory NMD100 Cash Dispenser?
The Glory NMD100 (formerly manufactured under the De La Rue / Talaris brand) is a high-performance, multi-cassette cash dispensing mechanism. Renowned globally for its unmatched reliability, speed, and intelligence, the NMD100 is the core engine behind thousands of retail ATMs, self-service financial terminals, high-volume bill changers, and smart safes.
Equipped with advanced friction feed technology, the NMD100 module is designed to handle banknotes of varying quality, sizes, and currencies seamlessly. It features a unique note-qualification system that checks note thickness, detects double-feeds, and ensures only valid banknotes reach the customer, diverting rejects to a secure vault.
To maintain peak performance and minimize downtime, field service engineers and ATM operators must understand the internal diagnostics, sensors, and structural mechanics of this industry-standard dispensing module.
Technical Specifications and Key Applications
The Glory NMD100 is engineered for high-transaction environments where speed, security, and uptime are paramount. Below are the core technical specifications and typical application profiles for this dispensing module.
Technical Specs
Dispense Speed: Up to 5 notes per second.
Note Size Range: Width: 60mm – 82mm; Length: 120mm – 170mm.
Feed Technology: Friction roller feed with auto-tuning pressure control.
Interface: Serial RS-232C / USB options for direct controller interface.
Capacity & Storage
Configuration: Front or Rear access options.
Cassettes: 1 to 4 lockable cassettes + 1 reject vault.
Cassette Volume: ~2,000 to 3,000 new/fit notes per cassette.
Reject Vault: Dual compartment for rejected and retracted notes.
Key Applications
Financial ATMs: Lobbed and through-the-wall cash dispensers.
Retail Kiosks: Bill payment terminals and ticketing kiosks.
Smart Safes: Automated cash handling for retail back offices.
Gaming & Leisure: High-volume payout systems in casinos.
NMD100 Common Failure Case Analysis
When integrating or maintaining the Glory NMD100 dispensing module, encountering error codes on the host ATM or controller is inevitable. Below is the official diagnostic comparison table mapping ATM error codes, their descriptions, underlying causes, and step-by-step solutions.
| Error Code | Description | Causes or Solutions | Manufacturer's Original Code |
|---|---|---|---|
| 1140 | Reject vault almost full | Reject vault must be emptied. Perform routine cash collection. | 44 |
| 1142 | Can’t find information about the last transaction | Warning error. Power failure occurred mid-transaction. No processing required. | 65 |
| 1143 | Communication time-out | Communication or hardware failure. Check interface cabling and connector pins. | 4E |
| 1144 | Reject Cheque | Failed banknotes detected during dispensing. Automatically routed to reject. No processing needed. | 47 |
| 1145 | Too many banknotes Req. | Software command error. Requested note count exceeds physical limit. Contact supplier. | 42 |
| 1146 | No banknotes retracted | Banknotes may have been taken by the user before retract timeout. Warning only. | 3C |
| 1147 | Low level | Cassette cash levels are low. Replenish banknotes as soon as possible. | 31 |
| 1148 | Rejected banknotes | Warning regarding ineligible banknotes routed to the reject vault. Normal behavior. | 34 |
| 1149 | Illegal command or command sequence | Software/firmware mismatch. Verify host protocol commands. | 38 |
| 1151 | Empty cassette | Cassette is completely depleted of notes. Replenish and reset cash counters. | 32 |
| 1152 | Feed cassette not present or opened | Cassette is not fully inserted or the locking mechanism is disengaged. Re-seat cassette. | 3A |
| 1153 | Diverter failure | Check the Diverter gate for mechanical obstructions, dust, or sensor failure. | 35 |
| 1154 | Failure to feed | Poor banknote quality, incorrect stacking in the cassette, or Note Feeder (NF) module wear. | 36 |
| 1155 | Transmission error | Data transmission error between dispenser and ATM controller. Contact supplier. | 37 |
| 1156 | Reject vault not present or properly installed | The reject box is missing or not fully docked into its housing. Re-insert correctly. | 3F |
| 1157 | Delivery failure | Check the Bundle Control Unit (BCU) for mechanical blockage or sensor malfunction. | 40 |
| 1158 | Reject failure | Failure to divert rejected notes. Check BCU, Diverter gate, and Shutter paths. | 41 |
| 1159 | Jam in note feeder transport | Clear jammed banknotes from transport rollers. Inspect note quality and roller wear. | 43 |
| 1160 | Cassette internal failure | Replace cassette channel or interface gears. If unresolved, replace the cassette. | 45 |
| 1161 | Main motor failure | Drive motor has stalled or failed. Repair connections or replace the motor assembly. | 46 |
| 1162 | Note qualifier faulty | Note detection sensors are dirty or out of calibration. Clean or replace the Note Qualifier (NQ). | 49 |
| 1163 | Note feeder sensor fail | Photodetector or optical sensor in the Note Feeder (NF) is blocked or faulty. Clean/replace. | 4A |
| 1164 | Shutter failure | Mechanical jam or motor failure on the external shutter gate. Contact supplier. | 4B |
| 1165 | Notes in Bundle output unit | Uncollected notes remaining in the BOU. Clear the transport path. | 4D |
| 1166 | Reject vault full | Empty the reject box to resume operations. Reset the reject counter. | 51 |
| 1167 | Error in throat | Banknotes passed without triggering the exit sensor, or the BCU failed to home. Check sensors. | 57 |
| 1168 | Sensor error or sensor covered | Optical sensors are covered by paper dust or debris. Clean sensors using compressed air. | 5B |
| 1169 | NMD Internal failure | General hardware error. Check internal ribbon cables and PCB power supply. | 60 |
| 1170 | Cassette lock failure | Locking solenoid or physical latch on the cassette is jammed. Inspect or replace. | 61 |
| 1171 | Error in stacking area | Note jam in the stacking wheel or drum. Check the Note Stacking (NS) module. | 62 |
| 1172 | Module need service | Note Feeder sensor requires calibration or cleaning. Perform diagnostic self-test. | 63 |
| 1173 | No message to resend | Communication sync lost. Check the serial/USB cable integrity and host software status. | 65 |
| 1175 | Jam in note qualifier | Remove jammed notes from the NQ sensor path and reset the dispenser. | 39 |
| 1176 | Cassette not identified | The dispenser cannot read the RFID or magnetic ID of the cassette. Verify cassette ID settings. | 50 |
Deep Dive: Resolving Critical NMD100 Faults
While the diagnostic table provides quick answers, certain faults require a deeper understanding of the NMD100's mechanical and optical architecture to fix permanently.
Code 1154 & 1159 Feed Failures & Note Jams
Feed failures (Error 1154) and transport jams (Error 1159) are typically caused by physical anomalies in the feed path. Over time, paper dust accumulates on the rubber pick rollers, causing them to lose friction.
Solution Strategy: Clean the pick and separator rollers with a lint-free cloth moistened with isopropyl alcohol. Inspect the cassette's internal pressure plate to ensure it pushes the banknote stack forward smoothly. If the rollers show signs of cracking or flattening, replace the Note Feeder (NF) roller kits.
Code 1162 & 1175 Note Qualifier (NQ) Faults
The Note Qualifier (NQ) acts as the brain of the dispenser, measuring note thickness and length. If the NQ is faulty (Error 1162) or jammed (Error 1175), the dispenser will stop to prevent double-dispensing or note damage.
Solution Strategy: Use compressed air to blow out dust from the optical path inside the NQ. Check for tiny scraps of paper that may have torn off during previous jams. If errors persist, run the NQ sensor calibration software to recalibrate the thickness sensors for the specific currency loaded.
Code 1153 & 1158 Diverter & Reject Path Failures
The Diverter directs double-fed or damaged notes into the reject vault. A diverter failure (Error 1153) prevents the gate from opening or closing in time, causing notes to misroute or jam.
Solution Strategy: Inspect the solenoid linkage that operates the diverter gate. Make sure it moves freely without sticking. Clean the diverter optical sensors which monitor the gate's position. If the solenoid is burnt out, replace the diverter assembly.
Code 1168 Sensor Covered & Environmental Dust
ATM environments are highly susceptible to paper dust, which settles on optical sensors (Error 1168) and causes false readings.
Solution Strategy: Establish a preventative maintenance schedule. Using a dry cotton swab, clean the emitter and receiver lenses of all sensors along the note path. Avoid using harsh chemicals directly on optical lenses to prevent clouding of the plastic casing.
Preventative Maintenance and Calibration Guide
To maximize the operational life of the Glory NMD100 dispensing module, field engineers must adhere to a strict preventative maintenance (PM) schedule. Regular maintenance prevents the majority of common errors, such as 1154 (feed failure) and 1168 (sensor covered).
Recommended PM Checklist:
- Every 50,000 Dispenses: Clean all pick, feed, and stacker rollers. Vacuum out paper dust from the note path.
- Every 100,000 Dispenses: Inspect transport belts for tension and wear. Clean all optical sensors using optical-grade wipes.
- Every 250,000 Dispenses: Calibrate the Note Qualifier (NQ) thickness sensors. Replace worn rubber rollers and separator pads.
Proper cassette management is also critical. Ensure notes are flat, free of folds, and stacked uniformly. When inserting cassettes, confirm they lock securely to avoid cassette identification errors (Error 1176).
Figure 1: Internal roller and sensor layout of the Glory NMD100 dispensing module.